Ementorhub

Call Center Customer Service

This course is part of CVS Health Call Center Customer Service Professional Certificate

Instructor: Cory McLaren

Skills you'll gain

Emotional Intelligence

Inbound Calls

Customer Inquiries

Growth Mindedness

Data Entry

Verbal Communication Skills

Problem Solving

Performance Metric

Teamwork

Time Management

Call Center Experience

Customer Service

De-escalation Techniques

Greeting Customers

Customer Data Management

Personal Development

Customer Complaint Resolution

There are 5 modules in this course

-By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.

Creating Positive Customer Interactions in a Call Center

Data Entry for Call Center

De-escalation

Strategies for Success

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