What you'll learn

Skills you'll gain

There are 3 modules in this course

By the end of this course, you’ll be able to: • Confirm your assumptions about the interests of others • Ask key questions to figure out people’s underlying interests • Target your communication to the interests of external stakeholders • Anticipate, acknowledge, and handle the objections of external stakeholders • Communicate “cautionary tales” to objecting stakeholders, if necessary • Influence the decision-making of external stakeholders The intended audience for this course is leaders, managers, team leads, team members, HR professionals, and others who interact in a team environment. The prerequisites for this course include experience interacting in a team environment, and any relevant experience either giving or receiving feedback to or from others.

Speaking To The Interests of Others

Overcoming Objections and Influencing Others

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