Engaging in Improving Patient Experience Through Analytics

Instructor: Craig Johnson

Skills you'll gain

  •   Customer experience improvement
  •   Business Solutions
  •   Resource Allocation
  •   Healthcare Industry Knowledge
  •   Systems Integration
  •   Stakeholder Management
  •   Operational Analysis
  •   Patient Evaluation
  •   Data-Driven Decision-Making
  •   Decision Support Systems
  •   Personalized Service
  •   Analytics
  •   Business Analytics
  •   Predictive Analytics
  • There are 4 modules in this course

    This is the second part in a two-part course exploring concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks. In this course, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.

    Whole Picture Recommendations

    Operational Considerations

    Business Case Considerations

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