What you'll learn

Skills you'll gain

There is 1 module in this course

This course is designed for cloud support associates, engineers, and operations team leads, aiming to enhance their expertise by integrating Generative AI (GenAI) into their workflows. Cloud Support Managers and Team Leads will benefit from identifying GenAI opportunities to guide their teams towards more efficient practices. Participants should have a foundational understanding of cloud support concepts and workflows, including cloud infrastructure services like AWS, Azure, or GCP. Familiarity with common cloud support tools, troubleshooting techniques, and a basic experience in resolving cloud service issues will provide a solid base for engaging with the course content. By the end of this course, learners will identify GenAI capabilities relevant to cloud support, explore methods to enhance troubleshooting and infrastructure management, and understand AI's limitations. They'll apply their knowledge through real-world GenAI applications, evaluate AI's impact on their work, and experiment with these tools to foster innovation. Additionally, participants will reflect on ethical considerations, compare risks and challenges, and develop strategies for responsible GenAI integration with a focus on maintaining human oversight.

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