What you'll learn

Skills you'll gain

There is 1 module in this course

This course is designed for Customer Service Managers, Marketing Professionals, Business Analysts and Digital Transformation Leaders. It is ideal for individuals looking to leverage AI to enhance customer communication strategies, improve customer engagement, and drive satisfaction across various touchpoints. Professionals seeking to stay ahead in the evolving landscape of customer service and marketing will benefit from this course's practical insights and hands-on approach. To get the most out of this course, participants should have a basic understanding of AI technology and its applications in business. Familiarity with customer engagement concepts and customer service strategies will be helpful, as these form the foundation for the techniques explored in the course. Some prior experience with digital communication tools and platforms is also recommended to fully grasp the AI-driven techniques discussed. By the end of this course, learners will be able to analyze key concepts and benefits of AI in customer communication, enabling them to understand how AI can drive business growth. Participants will also gain the ability to identify cutting-edge techniques for AI-driven personalization, allowing them to tailor customer experiences more effectively. Additionally, they will be equipped to apply AI tools for enhancing customer feedback analysis and journey mapping, enabling more informed, data-driven decision-making in real-world business scenarios.

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