What you'll learn

Skills you'll gain

There is 1 module in this course

This course is tailored for customer service representatives eager to leverage GenAI technologies to enhance their daily operations. It is also suitable for customer service managers aiming to integrate GenAI into their strategic initiatives, and IT professionals or technical support staff interested in the technological aspects of GenAI for seamless implementation and innovation. Participants should have a basic understanding of customer service processes and tools. While a deep technical background is not required, a curiosity and willingness to explore new technologies will be beneficial. This course is designed for those open to integrating GenAI tools into their customer service workflows. This course will help you understand Generative AI (GenAI) and its role in customer service, including its capabilities, limitations, and the latest advancements. You'll learn to apply GenAI to improve workflows, evaluate real-world applications, and experiment with tools. Additionally, you'll explore the risks, ethical considerations, and strategies for responsible integration, reflecting on how GenAI can enhance service quality and productivity.

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