What you'll learn

Skills you'll gain

There is 1 module in this course

This course is tailored to customer service team leaders, including Customer Service Managers, Team Leads, and Senior Customer Service Representatives, aiming to enhance leadership skills and drive GenAI adoption. It is also valuable for individuals entering the customer service field with a focus on AI technologies, as well as IT Professionals and Software Engineers interested in cross-disciplinary innovation in customer service. Learners should have a fundamental understanding of customer service principles and strategies, along with an eagerness to learn and adapt to new technologies. While a deep technical background is not required, an openness to integrating GenAI tools into customer service workflows will be beneficial. Throughout this course, learners will gain a basic understanding of GenAI tools and strategies to enhance team collaboration and efficiency. They will learn to integrate GenAI technologies into customer service operations, automate tasks, and stay updated on advancements. Additionally, learners will apply GenAI in real-world scenarios, navigate ethical and legal implications, and ensure responsible AI implementation in customer service practices.

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