Ementorhub

What you'll learn

Apply Generative AI including effective Prompt engineering in customer service tasks.

Create a custom GPT model using customer service data to generate personalized responses to support tickets.

Integrate a Google Gem with Gmail to automate and enhance email-based customer support.

Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.

Skills you'll gain

Operational Efficiency

Automation

Customer Service

Email Marketing

Generative AI

Content Creation

Customer Support

AI Personalization

Self Service Technologies

Artificial Intelligence

Customer experience improvement

Prompt Engineering

There is 1 module in this course

This course is ideal for Customer Service and Support professionals eager to embrace AI tools that can improve response times, automate repetitive tasks, and add value to customer interactions. No previous experience with AI is necessary; all you need is a drive to enhance your skills and improve your support outcomes. Participants should have basic computer proficiency to ensure they can comfortably navigate AI tools, set up projects, and experiment with AI-enhanced workflows. With this foundational knowledge, you’ll be ready to dive into practical, real-world applications of Generative AI. By the end of this course, participants will have a strong foundation in Generative AI essentials, mastery of prompt engineering techniques, and practical experience with leading AI tools for customer service. Learners will be able to create custom AI models, automate responses in email support, and apply visual analysis for detecting defects—ultimately enhancing productivity and elevating customer satisfaction in their roles.