Operations and Process Management

This course is part of Business Management Essentials Specialization

Instructor: Jeffrey Berk

Skills you'll gain

  •   Risk Management
  •   Return On Investment
  •   Quality Management
  •   Process Mapping
  •   Process Improvement
  •   Key Performance Indicators (KPIs)
  •   Business Process Management
  •   Business Process
  •   Process Management
  •   Project Management
  •   Performance Improvement
  •   Workflow Management
  •   Pareto Chart
  •   Change Management
  •   Business Technologies
  •   Business Process Improvement
  •   Quality Improvement
  •   Process Analysis
  • There are 9 modules in this course

    The course focuses on teaching students how to successfully analyze a business process, research methods of improving a process, and adapt/integrate the improvement. methods into the business process in a prioritized and actionable manner. The goal of the course is to expose students to a universal set of business processes and provide them with a formal approach to improving and monitoring the health of those processes that they can apply in a current or future opportunity.

    Module 2: Continuous Improvement Movements, Continuous Improvement Tools

    Module 3: Process Mapping, Historical Data and Performance Measures

    Module 4: Risk Management and Project Management

    Module 5: Excellence in Business Processes

    Module 6: Action Plans and Change Management

    Module 7: Quantifying Process Improvements

    Module 8: Technology Insights and Course Wrap Up

    Summative Course Assessment

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