Interacting with Customers

This course is part of multiple programs. Learn more

Instructor: Denielle Booth

Skills you'll gain

  •   Customer Relationship Building
  •   Retail Store Operations
  •   Customer Service
  •   Conflict Management
  •   Company, Product, and Service Knowledge
  •   Empathy
  •   Verbal Communication Skills
  •   Transaction Processing
  •   Upselling
  •   Cross Selling
  •   Customer Engagement
  •   Product Knowledge
  •   Professionalism
  •   Retail Sales
  •   Social Media
  •   De-escalation Techniques
  •   Greeting Customers

    • There are 4 modules in this course

    By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.

    Meeting Customers' Needs

    De-escalation with Empathy

    Professionalism in Social Media

    Explore more from Business Essentials

    Retail Customer Service

    Introduction to Customer Service

    From Likes to Leads: Interact with Customers Online

    Customer Relationship Management

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