Introduction to Customer Service

This course is part of multiple programs. Learn more

Instructor: Ricky La

Skills you'll gain

  •   De-escalation Techniques
  •   Non-Verbal Communication
  •   Empathy
  •   Positivity
  •   Problem Solving
  •   Oral Comprehension
  •   Customer Service
  •   Verbal Communication Skills
  •   Customer Complaint Resolution
  •   Oral Expression
  •   Retail Store Operations
  •   Root Cause Analysis
  •   Transaction Processing
  •   Time Management
  •   Active Listening
  •   Communication

    • There are 4 modules in this course

    By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course.

    Active Listening with Customers

    Problem-Solving in Customer Service

    Effective Time Management

    Explore more from Business Essentials

    Retail Customer Service

    Customer Service Fundamentals

    Interacting with Customers

    Customer Relationship Management

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