Media Relations and Crisis Management

This course is part of Microsoft Public Relations and Communications Associate Professional Certificate

Instructor: Microsoft

What you'll learn

  •   The core principles and strategies for effective crisis communication for different types of crises
  •   How to initiate and maintain beneficial relationships with various media outlets and how to leverage those relationships in times of crisis
  •   How to develop a crisis communication plan that integrates media relations and AI capabilities for both internal and external communication
  • Skills you'll gain

  •   Corporate Communications
  •   Media Strategy
  •   Crisis Management
  •   Communication Planning
  •   Generative AI Agents
  •   Media Relations
  •   Stakeholder Management
  •   Public Relations
  •   Communication Strategies
  •   Real Time Data
  •   Internal Communications
  •   Stakeholder Communications
  •   Public Affairs
  • There are 5 modules in this course

    In this course, you will: • Identify the core principles, frameworks, and strategies for effective crisis communication, describing different types of crises and their corresponding communication approaches. • Formulate media engagement strategies specifically for crisis situations by aligning media and internal messages with the needs of stakeholders. • Develop a plan to cultivate and maintain positive relationships with media professionals and leverage those relationships for brand building. • Identify how to use AI tools to augment and improve crisis communication processes. • Develop a crisis communication plan that integrates media relations strategies and AI capabilities. By the end of this course, you will have a robust understanding of how to manage media relations and handle crises efficiently, utilizing modern AI tools to enhance your strategies.

    Media Engagement Strategies

    Building Media Relations for Crisis Management

    AI for Crisis Management

    Crisis Communication Strategy

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