What you'll learn

Skills you'll gain

There are 6 modules in this course

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

Theories of conflict, pathways to resolution

Building and using a skillset: Moving from ‘knowing to doing’

The three negotiations: Content, process, and relationship

When context matters: negotiating across a cultural divide

Coping with complexity: From multi-party negotiation to conflict transformation

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