Ementorhub

Preparing for Your Call Center Customer Service Role

This course is part of CVS Health Call Center Customer Service Professional Certificate

Instructor: Cory McLaren

Skills you'll gain

Communication

De-escalation Techniques

Customer Complaint Resolution

Customer Support

Problem Solving

Customer Relationship Building

Interviewing Skills

Customer Service

Professionalism

Call Center Experience

Conflict Management

There are 2 modules in this course

-By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first four courses in this program.

Capstone Project

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