Preparing for Your Retail Customer Service Role

This course is part of CVS Health Retail Customer Service Professional Certificate

Instructor: Cory McLaren

Skills you'll gain

  •   Verbal Communication Skills
  •   Call Center Experience
  •   Customer Service
  •   Problem Solving
  •   Professionalism
  •   Conflict Management
  •   Keyword Research
  •   Customer Complaint Resolution
  •   LinkedIn
  •   Interviewing Skills
  •   Communication

    • There are 2 modules in this course

    By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.

    Capstone Project

    Explore more from Business Essentials

    Preparing for Your Call Center Customer Service Role

    Retail Customer Service

    Customer Service Fundamentals

    Introduction to Customer Service

    ©2025  ementorhub.com. All rights reserved