Salesforce Basics

This course is part of Salesforce Fundamentals Specialization

Instructor: Stephane Muller

What you'll learn

  •   Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.
  •   Customize Salesforce functionality to meet specific team needs.
  •   Create customer, partner, and employee communities.
  • Skills you'll gain

  •   Marketing Automation
  •   Cloud-Based Integration
  •   Salesforce
  •   Sales Management
  •   Customer Relationship Management
  •   Salesforce Development
  •   User Accounts
  •   Customer Relationship Management (CRM) Software
  •   Data Security
  •   Customer Engagement
  •   Business Reporting
  •   Security Management
  •   Role-Based Access Control (RBAC)
  •   Account Management
  • There are 3 modules in this course

    In this course, you will learn about what the world’s number one Customer Relationship Manager (CRM) system has to offer. You will begin this course by understanding the components that Salesforce leverages to make it an optimal system. You will learn about the basics in Lightning for Sales, Community Cloud and Marketing, and understanding how to secure your Salesforce Organization and Manage Permissions. These tools will serve as building blocks to implementing Salesforce into any organization. The course includes in-depth readings and practical application activities within Salesforce's Trailhead education platform, peer discussion opportunities, demonstration videos, and peer review assignments.

    Module 2

    Module 3

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