Tech Support Career Guide and Interview Preparation

This course is part of IBM IT Support Professional Certificate

Instructor: IBM Skills Network Team

What you'll learn

  •   Summarize the basic functions and tasks of the technical support specialist role.
  •   Describe some career paths for technical support and the job prospects for the field.
  •   Review technical support fundamentals and refresh essential skills.
  •   Discover what to expect from a technical interview so you can come prepared.

    • Skills you'll gain

  •   Interviewing Skills
  •   Professional Networking
  •   Professional Development
  •   Problem Solving
  •   Verbal Communication Skills
  •   System Support
  •   Desktop Support
  •   Technical Communication
  •   Technical Support
  •   Communication
  •   Help Desk Support
  •   Technical Support and Services
  •   Professionalism

    • There are 3 modules in this course

    A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably.

    Applying and Preparing to Interview 

    Interviewing 

    Explore more from Personal Development

    Dell Technologies Technical Support Career Introduction

    Introduction to Technical Support

    Software Developer Career Guide and Interview Preparation

    Dell Technologies Technical Customer Support Specialist

    ©2025  ementorhub.com. All rights reserved