What you'll learn

Skills you'll gain

There are 4 modules in this course

In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome. After completing this course, you’ll be able to: • Apply a systematic approach to diagnose technical issues across different hardware and software environments • Implement troubleshooting skills to resolve problems effectively • Utilize diagnostic tools and techniques for problem resolution This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Troubleshooting operating systems

Advanced troubleshooting techniques

Final capstone project and assessment: Technical troubleshooting diagnostics

Explore more from Support and Operations