Salesforce Sales Operations Professional Certificate

Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.

Instructors: Trailhead +2 more

What you'll learn

  •   Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.
  •   Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.

    • Skills you'll gain

  •   Sales Support
  •   B2B Sales
  •   Lead Generation
  •   Sales Development
  •   Salesforce
  •   Data Visualization
  •   Order Management
  •   Sales Pipelines
  •   Campaign Management
  •   Customer Relationship Management (CRM) Software
  •   Sales Management
  •   Customer Success Management

    • Professional Certificate - 4 course series

    Learners will work hands-on in Salesforce to solve real world business problems for a fictional social media company. Throughout the certificate, learners will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process. Adopting the role of a sales operations specialist, learners will demonstrate how to optimize the work of marketing associates, sales development representatives, account executives, and sales managers.

    Lead Management in Salesforce

    Opportunity Management in Salesforce

    Reports, Dashboards, and Customer Success in Salesforce

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