CRM Free Course with Certificate
Customer Relationship Management
Join this CRM course to understand the working of a Customer Relationship Management process, its benefits, and examples. Get an idea of what customer relationship managers do.
4.59
Beginner
1.5 Hrs
1.1L+
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Level
Learning hours
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Skills you’ll Learn
About this course
Embark on your journey into Customer Relationship Management (CRM) with our certificate course! Explore the significance of CRM, delve into its core processes, and discover practical applications to build and nurture loyal customer bases. What’s covered in this course? CRM Process: Gain insights into the core CRM processes that help businesses manage customer interactions for improved satisfaction and loyalty. Communication: Explore effective communication strategies within CRM frameworks to establish meaningful connections with customers. Customer Service: Discover the importance of excellent customer service in CRM for building strong relationships and fostering loyalty. Relationship Management: Learn the fundamentals of relationship management within CRM, including nurturing and maintaining long-term customer connections. This course is ideal for: Professionals in sales, marketing, or customer service looking to build stronger relationships and drive growth. Entrepreneurs and business owners wanting to gain an edge in customer management. Anyone seeking a career in CRM or eager to enhance their customer-centric skills. The course is designed to be clear, concise, and packed with actionable takeaways. At the end of the course, test your knowledge with a quiz and earn a completion certificate to proudly showcase your newfound expertise on CRM! Are you ready to advance your career in Strategic Digital Marketing? This is your chance to shine. Grab this once-in-a-lifetime opportunity and take our Postgraduate Program in Strategic Digital Marketing today. Upskill yourself with the ongoing marketing trends to drive your business's growth.
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Course Outline
Main components of Operations Management
This chapter will cover components like People Management, Lead Management, Sales Force Automation, Customer Service, Marketing, Work Flow Automation, Business Reporting & Analytics.
Introduction to Customer Relationship Management
This chapter will explain what CRM is, why it is needed, and its end goal. It will also talk about some brief real-life examples to better grasp the concept of CRM.
What is Customer Relationship Management?
CRM refers to companies’ strategies, practices, and technologies to manage and analyze their customers’ interactions. This module of the CRM course online will help you understand Customer Relationship Management better.
Benefits of CRM
This chapter throws light on how CRM benefits the business. It will go on to talk about benefits like segmentation, customer retention, and more CRM provides to Sales & Marketing teams.
CRM Process
This chapter will have a step-by-step explanation of the CRM process. From identifying the target market, defining strategy, and customer handling to performance management software selection and re-engaging customers.
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