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Demystifying Customer Experience

Take your customer experience to the next level with this Demystifying Customer Experience Course.

4.53

Beginner

1.5 Hrs

4.1K+

Ratings

Level

Learning hours

Learners

Skills you’ll Learn

Customer experience

Customer satisfaction

Tips for interviews

About this course

This course will demystify the customer experience and shall help learners embed the CX mindset while driving data/automation transformations. This will enable one to understand the critical elements of CX, which they must follow to excel in their professional journey as data/digital professionals. The course will be divided into three blocks: Transition from CSAT to CX, Data / AI / ML double-edged sword for the CX, and the secret CX ingredient for one's success as a professional.

Course Outline

Introduction to Business Process Management Course

Let’s get familiar with the agenda of this Business Process Management(BPM) course.

Customer Satisfaction to Customer Experience

Data in Customer Experience

How to use this data?

Why does transformation fail?

Trusted by 1 Crore+ Learners globally

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Frequently Asked Questions

Will I receive a certificate upon completing this free course?

Is this course free?

Will I get a certificate after completing this Demystifying Customer Experience free course?

Yes, you will get a certificate of completion for Demystifying Customer Experience after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.

How much does this Demystifying Customer Experience course cost?

It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Demystifying Customer Experience can get started with this course.

Is there any limit on how many times I can take this free course?

Once you enroll in the Demystifying Customer Experience course, you have lifetime access to it. So, you can log in anytime and learn it for free online.